Step 1 – Enquiry and free 15 minute initial consult

As the initiator, you submit an enquiry or book a 15-minute consultation appointment HERE. Our mediator or support staff will call you to get a brief understanding of your needs, advise if mediation is suitable and find out contact details for the other party

Step 2 – Confirmation, Agreement and Booking

Because mediation is voluntary, our mediator or support staff will contact the other party to advise them of the mediation referral, and ask if they would like to participate. We will notify you if the other party would like to take part in mediation and if so, you will be sent an engagement agreement document and book in your 1 hour 1:1 appointment with our support staff or mediator

Step 3 – Initiator and Respondent individual 1 hour session

Our mediator or support staff will make contact with you as the initiator and the other party as the respondent for your 1 hour individual 1:1 sessions to find out details of the dispute, each parties perspective and aims from mediation. Typically conducted via phone, this session can be conducted at a time suitable to you inside or outside of traditional business hours

Step 4 – Face to Face Mediation

Our mediator or support staff will liaise with both parties regarding a suitable venue and time to conduct the face to face joint mediation session then both parties attend a face to face joint mediation session with the mediator, with the view of creating a written or verbal agreement between both parties.

Typically these steps can be achieved quite quickly and in most cases, face to face mediation can occur within 2 weeks of initial contact.